Refunds are subject to the cancellation policy applicable to your specific rate plan and booking. The policy is displayed at the time of reservation and may vary by room type, dates, and property. Refund eligibility depends on when you cancel relative to your check-in date.
Many rate plans offer free cancellation up to 24–48 hours before check-in. For cancellations within the non-refundable window, the advance payment may be retained as a cancellation fee. Non-refundable rate plans are typically offered at a discount and are not eligible for refunds after booking.
Approved refunds are processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer. You will receive a confirmation email once the refund has been initiated.
If you do not show up for your reservation (no-show), the full amount may be charged and no refund will be issued. Modifications to dates or room type may be subject to availability and rate differences. Contact the property directly for modification requests.
In exceptional circumstances such as natural disasters or government restrictions, properties may offer flexible cancellation or refund options. Such cases are handled on a case-by-case basis. Please contact the property or our support team with your booking confirmation for assistance.
Last updated: March 2026